Reliable and resilient
We tailor the administration service to suit your population - it can be delivered from a local office or from our head office in Worcester where we operate 6 days a week (from 8.00am–6.00pm Monday-Friday and 8.30am–2.30pm on Saturday). Our service provides you with all the efficiencies and resilience of a large-scale booking centre, regardless of your programme’s size or location.
At NPS Care we use software to manage care pathways - including appointment booking and patient tracking. For example, in diabetic eye screening we currently use NPS Health’s 'Optomize' software. This means we have the IT infrastructure to integrate your service-specific software into our booking centre.
Ensuring your patients’ information is safe is our priority, which is why we hold IGSoC V12. In our main office, we also have a dedicated Caldicott Guardian supervising the confidentiality of service user information and monitoring appropriate information sharing.
We can provide a complete patient communication service that we tailor to your population’s needs. This includes paper correspondence in multiple languages and font sizes, online booking platforms and telephone booking lines with extended hours.
We recognise the importance of performance reporting to ensure quality of care and as a way to identify areas for improvement. We can supply you with regular and relevant reports to monitor our performance against agreed service level agreements (SLAs) and contracts.